Clear answers before the project starts.

No. Submitting a form, sending an email, sharing photos, or discussing a project does not create a contract or obligate either party to proceed. Work is accepted only through the applicable written estimate, proposal, work authorization, or contract.

Provide the property address, your relationship to the property, property type, occupancy status, a description of the work, known damage, desired finish or outcome, access constraints, timing considerations, and photos if available. Sensitive financial or identity information should not be sent through the website form.

Sometimes. Photos can support initial pricing, but they may not reveal measurements, hidden damage, substrate conditions, access issues, code requirements, or specialty-trade needs. A site visit may be required before final pricing.

The website does not establish an estimate fee policy. If a particular project requires a paid site assessment, consultation, testing, design work, or unusually detailed preconstruction effort, that would be disclosed before the service is performed.

Start timing depends on current capacity, scope, property access, materials, approvals, permits, specialty-trade availability, and customer readiness. Website content is not a guaranteed start date.

The customer or authorized property representative is responsible for lawful access arrangements unless the written agreement states otherwise. Keys, lockbox instructions, building procedures, parking, elevator reservations, security requirements, resident notices, and pet or occupancy concerns should be addressed before work begins.

Additional work, hidden conditions, customer changes, code or permit requirements, and specialty-trade needs may require a written change order, revised proposal, or other written authorization before additional work proceeds.

Potentially. Occupied work requires additional planning for access, resident belongings, dust and noise, work-hour restrictions, utilities, safety, pets, children, and protection of occupied areas. Some work may be unsuitable for an occupied environment.

No. Certain electrical, plumbing, HVAC, structural, fire-protection, environmental, and other regulated scopes require appropriately licensed or qualified professionals. Novarenthelle may coordinate those needs where appropriate, but the website does not represent that every regulated trade is performed in-house.

Permit requirements depend on jurisdiction, structure type, and work scope. A project may require permits, licensed permit holders, design documents, inspections, or approvals. Permit responsibility should be identified in the written project agreement.

Federal EPA Renovation, Repair and Painting rules can apply when paid work disturbs painted surfaces in pre-1978 housing and child-occupied facilities. Appropriate firm certification, trained renovators, work practices, notices, and records may be required. See Compliance Information.

No. Ordinary household contents and project debris may fit an approved cleanout scope, but hazardous, biohazardous, chemical, medical, asbestos-containing, lead-contaminated, explosive, radioactive, or otherwise regulated materials require appropriate handling and may be excluded entirely.

The website does not set a universal deposit. Deposit and payment terms will be stated in the applicable project agreement and must comply with any laws that apply to the job. For covered Pennsylvania home-improvement contracts over $5,000, HICPA generally limits a down payment to one-third of the contract price plus the cost of special-order materials.

Any project warranty must be stated in the applicable written agreement. The website does not create an express warranty or promise a specific warranty period.

Some Pennsylvania consumer home-improvement contracts are subject to statutory cancellation rights, including a three-business-day cancellation period in many covered situations. Those rights are not waived by this website. See HICPA information.